Policy

You may return most items purchased from EthansWalls.com for partial refund within 30 days from purchase date. All returns are subject to a 20% processing fee and the customer is responsible for the return shipping cost. All returns must accompanied by an RMA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA by contacting customer service through submitting an inquiry.

Custom Products: We are pleased to offer architectural products that are custom-manufactured to your specifications, and we encourage you to review your order carefully.

WE CANNOT ACCEPT RETURNS FOR CUSTOM PRODUCTS

Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department by submitting a request on our contact page.

Return for a Refund?

Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to the above return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% processing fee, on all merchandise returned. The customer is responsible for the cost to return a shipment. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Why Do We Charge A Processing Fee?

Processing fee's are only charged when an item is no longer needed. We do not charge a processing fee for items damaged in shipping or for items that were received incorrectly.

All retailers can choose to include a processing fee into the price of the item that everyone would pay or they can charge a processing fee for those customers who would like to return an item. We choose to offer the most competetive online price for all shoppers. If you would like to return an item, we are happy to help you with that, but there will be a processing fee to cover bringing these items back into inventory.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What methods are used when shipping products to me?

We prioritize shipments to be shipped bestway using major parcel shippers like FedEx, UPS, DHL, and USPS. There are occasions where due to the size of the item or the quantity of the items the order will be shipped via freight. Freight methods can be referred to as LTL (Less than Truckload) or Common Carrier and have carriers like FedEx Freight, Old Dominion, Roadway, Yellow, and more. Freight shipments will come to you in a tractor trailer setup and the items are usually pallatized and not boxed.

Do you ship outside the US?

We are proud to offer shipping to countries outside the United States. These shipments will require special shipping arrangements. Simply complete your order online, and before we ship your order, we will email you a quote with the total shipping amount for your approval. We do not collect any duties or taxes.

What to expect when ordering large items?

When ordering large items that require LTL (Less than Truckload) or Common Carrier shipments, here are a few tips on what to expect.

Important Information About Your Shipment

Schedule an Appointment: The first thing that you need to know is that the trucking company will attempt to contact you once your order has reached its destination terminal. On this call, you will have an opportunity to schedule a delivery appointment with the carrier for a time that is convenient for you.

Have an adult present: An adult 18 years or older must be present to sign for, inspect and receive the item(s).

Trucks are big: Most Common Carrier deliveries arrive on a 53' truck. They cannot get to properties with dirt roads and must have adequate room to either turn around or exit the property.

Unloading your products: The driver is not required to and may not help unload the order, please be prepared to unload and inspect your items. Keep in mind that your products may be long and heavy. In extreme cases, they may require a forklift to unload them.

Check for damages: Once the truck arrives, please make sure all products are accounted for and are intact. If there are any missing or damaged products, please take photos of the damage and mark it on the bill of laden so we can file a claim with the freight company on your behalf. Any missing or damaged products that are not marked on the bill of laden will be unrecoverable without cost.

Your Responsibility: If you are unable to be reached to schedule a delivery appointment or if you are unable to unload your shipment, you will be responsible for any re-shipment costs, storage fees, lift gate fees, re-consignment fees, or other incurred expenses in connection with your delivery and you will be billed directly through our company.

Questions?: If you have any questions and/or concerns about anything, our product information and policies can be found on our website.

Terms of Use

This agreement ("Agreement") contains the terms and conditions for the use of the EthansWalls.com ("Ethanswalls.com") Internet Site. As used in this Agreement, "we", "us", or "our" refers to EthansWalls.com, "you" or "your" refers to the individual or entity using the Internet Site, and "Internet Site" refers to all viewable pages including page headers, custom graphics, button icons, links, and text, underlying program code, database content, products and accompanying services and documentation. By accessing, browsing and/or using this Internet Site, you acknowledge that you have read, understood, and do agree to be bound by these terms and conditions and comply with all applicable laws and regulations, including U.S. and International laws and regulations.

Right of Usage (Revocable License)

We grant to you a limited, non-exclusive, non-transferable, revocable license to use the Internet Site for the purpose of managing your purchasing process, including viewing, requesting, approving and ordering products on behalf of yourself or your company. As a Licensee of the Internet Site, you may not rent, lease, grant a security interest in, or otherwise transfer any rights you have in the use of this Internet Site. You further are not authorized to resell the purchase management and processing services of this Internet Site.

Prohibition Against Reverse Engineering

Under the foregoing license, you are prohibited from translating, decompiling, disassembling or reverse engineering or otherwise attempting to derive the source code for the operation of the Internet Site or creating derivative architecture based on the Internet Site or parts of the Internet Site. For purposes of this Agreement, "reverse engineering" shall mean the examination or analysis of the Internet Site software to determine its source code, structure, organization, and internal design, algorithms or program devices.

Title

All title, ownership rights, and intellectual property rights in the Internet Site shall remain in ArchitecturalDepot.com and/or its suppliers. The Internet Site is protected by the copyright laws and treaties of the United States of America. You shall not remove any proprietary notices or labels on the Internet Site without express permission of ArchitecturalDepot.com. Through the use of this Internet Site, no intellectual property rights will transfer to you.

Copyright

This Internet Site is Copyright (c) 2001 EthanWalls.com,Inc., ALL RIGHTS RESERVED. Permission is hereby granted to print in hard copy portions of this Internet Site for the sole purposes of placing or approving a request or order using this Internet Site or archiving business records. Any other use of any portion of this site, including reproduction for purposes other than those specified herein, modification, distribution, or publication, are expressly prohibited without the prior written permission of EthansWalls.com.

Purchasing Conditions

By placing an order with EthansWalls.com, you agree to be bound by the terms and conditions of this Agreement and the Business Policies of EthansWalls.com, as they are revised from time to time. Each order submitted is subject to acceptance by us. We reserve the right to accept or decline any order for any or no reason. Risk of any loss or damage to products you order from us shall transfer to you upon delivery of such products to you. Title to these items shall pass to you only upon full payment of the total price for such items. Until such full payment, you hereby grant us a purchase money security interest in such items ordered from us, and further agree to cooperate and assist us in the perfection of such interest.