Shipping policy

What methods are used when shipping products to me?

We prioritize shipments to be shipped bestway using major parcel shippers like FedEx, UPS, DHL, and USPS. There are occasions where due to the size of the item or the quantity of the items the order will be shipped via freight. Freight methods can be referred to as LTL (Less than Truckload) or Common Carrier and have carriers like FedEx Freight, Old Dominion, Roadway, Yellow, and more. Freight shipments will come to you in a tractor trailer setup and the items are usually pallatized and not boxed.

 

Do you ship outside the US?

We are proud to offer shipping to countries outside the United States. These shipments will require special shipping arrangements. Simply complete your order online, and before we ship your order, we will email you a quote with the total shipping amount for your approval. We do not collect any duties or taxes.

 

What to expect when ordering large items?

When ordering large items that require LTL (Less than Truckload) or Common Carrier shipments, here are a few tips on what to expect.

Important Information About Your Shipment

Schedule an Appointment: The first thing that you need to know is that the trucking company will attempt to contact you once your order has reached its destination terminal. On this call, you will have an opportunity to schedule a delivery appointment with the carrier for a time that is convenient for you.

Have an adult present: An adult 18 years or older must be present to sign for, inspect and receive the item(s).

Trucks are big: Most Common Carrier deliveries arrive on a 53' truck. They cannot get to properties with dirt roads and must have adequate room to either turn around or exit the property.

Unloading your products: The driver is not required to and may not help unload the order, please be prepared to unload and inspect your items. Keep in mind that your products may be long and heavy. In extreme cases, they may require a forklift to unload them.

Check for damages: Once the truck arrives, please make sure all products are accounted for and are intact. If there are any missing or damaged products, please take photos of the damage and mark it on the bill of laden so we can file a claim with the freight company on your behalf. Any missing or damaged products that are not marked on the bill of laden will be unrecoverable without cost.

Your Responsibility: If you are unable to be reached to schedule a delivery appointment or if you are unable to unload your shipment, you will be responsible for any re-shipment costs, storage fees, lift gate fees, re-consignment fees, or other incurred expenses in connection with your delivery and you will be billed directly through our company.

Questions?: If you have any questions and/or concerns about anything, our product information and policies can be found on our website.